The CAIA provides confidential independent information and advice. Our Advice Worker is available on Mondays, Wednesdays, Thursdays and Friday from 9.00am-4.00pm. 

Հայկական տեղեկատվության և խորհուրդի կենտրոնը տրամադրում է անվճար խորհրդատվություն և տեղեկություն: Մեր աշխատակիցը տեղում է երկուշաբթի, չորեքշաբթի, հինգշաբթի և ուրբաթ օրերին, ժամը 9.00-4.00: 

Due to high demand for our services we ask that you book an appointment with us before attending to avoid any disappointment.  You can do this by calling us on 020 8992 4621.  Alternatively, you can email us or make an enquiry via our contact form and we will respond at the next available opportunity.



  • Immigration Issues – OISC Level 1
  • National Asylum Support Services
  • Housing
  • Welfare Benefits


  • provide letters of support
  • Make referrals
  • assist with phone calls or writing emails on your behalf
  • Interpreting services
  • translation of personal information
  • help with access to solicitors, Law Centres and Housing Associations


As well as being an Advice UK member our Advisory services have been accredited with independent seals of approval from:

  • Advice Quality Standard (AQS)
  • Office of the Immigration Services Commissioner Approved (OISC)


All service users/clients are advised to respect our aims and procedures

  • The advice and information service of the CAIA operates on a strict appointment system. We would appreciate you notifying us if you are unable to attend or any lateness as this allows us to help others in need. Failure to attend two appointments in succession without notifying CAIA may result in loss in access to the service.
  • All clients are responsible for producing any relevant documents such as valid identification documents passports, birth/marriage certificates, tenancy agreements, and correspondence to back up their case/query. Failure to produce valid documentation may impact our ability to help.
  • Clients are responsible for notifying the CAIA of any changes in their personal circumstances, such as address/telephone number or any related matter to their original query. Failure to do so may impact future use of our services.
  • The CAIA Advice Worker is only able to assist and advise clients within the framework of the law. All clients are required to cooperate and answer any questions asked by the CAIA’s Advice Worker in order for an accurate assessment and diagnoses of their case. The Advice Worker will discuss options and agree a course of action with the client. Should a client not wish to follow one of the recommended courses of action, the CAIA reserves the right to refuse to take on the case, to refuse to give further advice, or may withdraw the service.
  • The CAIA does not permit third parties to request any action be taken with regard to a CAIA case without the client’s consent.
  • It will be up to CAIA’s discretion to provide information to a third party in relation to the situation of a friend, relative or neighbour prior to taking up a new case and providing advice.
  • Where the CAIA refers a client with language or other needs to another relevant body or agency, the CAIA will advise the relevant body that they need to make the appropriate arrangements.
  • The CAIA reserves the right to refuse to assist any client who abuses the charitable aims of the organisation, endangers/threatens/abuses CAIA staff or brings the CAIA into disrepute. This includes any form of deception by the client.
  • CAIA staff are not permitted to accept any monetary gifts. We welcome your appreciation and support by way of donations, becoming a CAIA member or by writing a letter of thanks.
  • In order to comply with the approved standards of Advice Quality Standard (AQS) and OISC, they might audit your file. If you have any objections to this please inform the Advice Worker.
  • You have the right to access your Case File at any time by prior arrangement.


Stage 1: 
  • If you have any urgent concerns or complaint, please write to the Chief Executive Officer
  • outlining all the basic facts of the problem together with dates, names if applicable and other details. We will acknowledge your letter within 10 working days, following which we will conduct a detailed investigation of your complaint. If you are unable to put the complaint in writing, the CEO can help you write down the details of the complaint.
  • Stage 2 will only be considered after you have used and exhausted the procedures involved in Stage 1.
Stage 2: 

The CAIA hopes that all complaints will be resolved at Stage 1.

However, if you are not satisfied with the way in which the problem is dealt with, please address your communication to the Chairman of the CAIA who will arrange for the matter to be investigated by the Management Committee, in order to resolve the problem.

Please outline the following in your letter

  • A brief summary of your complaint.
  • A telephone number and address where you can be contacted.

We will attempt to respond to your complaint within 10 working days. If a detailed response cannot be given, an acknowledgment will be sent indicating when a full reply can be expected from us.

The Chief Executive Officer, The Centre for Armenian Information and Advice, 105A Mill Hill Road, Acton, London W3 8JF

Coronavirus Notice


Our charity is working hard to respond to the changing situation around Coronavirus (COVID-19) related issues. We do our best to continue to provide our services for our members and the Armenian community at large and ask for your patience during this challenging time.

Our staff and volunteers are working hard to continue supporting you in the best way that we can, whilst also staying on top of reducing risk of spreading infection and supporting our colleague who may be more at risk.

However, due to the current situation and in the best interest of all of us, we had to make some changes to our normal services. Starting from Monday 16 March 2020, all our services including the face-to-face advice work, the Parents & Toddlers Group, the English classes, Library, the elders lunch club and the youth club are suspended until further notice.

We ask that anyone experiencing Coronavirus symptoms or having to self-isolate due to being exposed to someone with coronavirus, does not attend Hayashen until further notice and call NHS 111 for advice.

However, as we wish to support you as best as we can, our advice work continues by telephone, email and online. You may contact us on 020 89924621 or use our website ( to leave an enquiry or email us on

Please let us know what other forms of communication are available to you, such as Whatsapp, Viber, Messenger etc.

You can also follow us on social media

The main symptoms of Coronavirus are high fever, dry cough, shortness of breath, loss of or changes in your normal sense of smell or taste, but for full details, including Government guidelines and precautions you should take, please search for “Coronavirus” on the following Government and NHS websites.

If you have any questions, please do not hesitate to contact us. Thank you.

Misak Ohanian (CEO) & CAIA Board of Directors.           20 June 2020