Building bridges towards equality, opportunity, cultural identity and greater inclusivity for Armenians
in the UK and the wider community.


Կառուցել դէպի հաւասարութիւն, պատեհութիւն, մշակութային ինքնութիւն եւ յաւելեալ ներառողականութիւն առաջնորդող կամուրջներ Անգլիոյ հայութեան եւ ընդհանուր համայնքին համար։


CAIA is a registered charity in England and Wales, founded in 1986 by Armenian refugees and immigrants in the UK. CAIA pioneered efforts that enhanced the quality of life for disadvantaged members of the Armenian community in the UK.

Today, we seek to maintain the same universal Armenian traditions of generosity and hospitality, education and training, family values, and respect for older people in our community. To that end, we provide a range of services to meet the diverse needs and interests of all members of our community in London and further afield.



We strive to be a centre of excellence for the Armenian community and we will work tirelessly for it by focusing on our mission, motivating our employees, serving our constituencies and maintaining morale. We will ensure that our behaviours embody the spirit of the organisation.


We welcome all Armenians and anyone interested in our community and heritage. We respect and promote diversity within the Armenian community and within our organisation. Those seeking support will find a safe and confidential space at our Centre.


We are accountable to our members and beneficiaries. We will work collaboratively and transparently with other organisations and individuals to achieve mutually beneficial partnerships. We will use our resources efficiently and effectively because we recognise ourselves as custodians for the future of the organisation.


We will provide opportunities for our members and service users to contribute to planning and delivering services. We will add value for our donors by seeking out creative and responsible partnerships.


For the last 30 years, we have built our community up, sustained our culture and enriched Armenian lives in London. We recognize that to continue to make this kind of impact, we must be forward thinking and open to change. We will learn from the things we do well and the things that could be done better and encourage new ideas, while recognising the hard work it has taken to create this resource for our community.


  • Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.  Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
  • OISC allows CAIA to provide legal advice and services relating to a person’s immigration status, the Office of the Immigration  Services Commissioner require us to be regulated by the OISC or another legal services regulator. There are 3 levels and we are authorised to Level 1.
  • The London Youth Quality Mark is the only quality assurance scheme for Youth Organisations.
  • Ofsted is the Office for Standards in Education, Children’s Services and Skills, which inspects and regulates services that care for children and young people, and services providing education and skills for learners of all ages.

Our charity is working hard to respond to the changing situation around Coronavirus (COVID-19) related issues. We do our best to continue to provide our services for our members and the Armenian community at large and ask for your patience during this challenging time.

Our staff and volunteers are working hard to continue supporting you in the best way that we can, whilst also staying on top of reducing risk of spreading infection and supporting our colleague who may be more at risk.

However, due to the current situation and in the best interest of all of us, we had to make some changes to our normal services. Starting from Monday 16 March 2020, all our services including the face-to-face advice work, the Parents & Toddlers Group, the English classes, Library, the elders lunch club and the youth club are suspended until further notice.

We ask that anyone experiencing Coronavirus symptoms or having to self-isolate due to being exposed to someone with coronavirus, does not attend Hayashen until further notice and call NHS 111 for advice.

However, as we wish to support you as best as we can, our advice work continues by telephone, email and online. You may contact us on 020 89924621 or use our website (www.caia.org.uk) to leave an enquiry or email us on info@caia.org.uk

Please let us know what other forms of communication are available to you, such as Whatsapp, Viber, Messenger etc.

You can also follow us on social media:


The main symptoms of Coronavirus are high fever, dry cough and shortness of breath but for full details, including Government guidelines and precautions you should take, please search for “Coronavirus” on the following Government and NHS websites.


If you have any questions, please do not hesitate to contact us. Thank you.
Misak Ohanian (CEO) & CAIA Board of Directors. – 14/3/2020