JOB ADVERT Armenian speaking Befriender & Project Coordinator

Armenian speaking Befriender & Project Coordinator

West London – Start date 5th April 2021


Salary NJC Scale new SCP 25, £28,785 (Pro rata 14 hrs week=  Gross £5,757)

Initially for 6 Months (longer & more hours depending on project success)


The Centre for Armenian Information and Advice (CAIA) are happy to introduce this important role to support the most vulnerable members of the community.  If you have the qualities and experience we are looking for then we welcome your application.


The Role

Working as a Befriender you will be responsible for delivering personalised support directly to the Armenian Community to ensure that older people, carers, women and others who are feeling lonely, isolated, or insecure due to Covid-19 or other factors, stay connected with the CAIA.  

Through doing outreach work, you will be providing and encouraging social interaction, offering guidance for managing stress and anxiety as well as emotional and bereavement support.  This will be offered confidentially by various channels, including telephone/online as well as face-to-face home visits in accordance with government guidelines.  You will be supported and assisted by CAIA staff and trained volunteers.

To listen to and identify any concerns, assess mental and physical well-being needs, including emerging or changing needs that can be addressed through referral to statutory services, benefits advice, digital support, food, or other channels.  


The Post-holder

We are looking for a highly motivated, inspirational, and committed individual who has the inter-personal skills and genuine desire to support people to rebuild their lives as a result of the negative impact of Covid-19.


Skills and Experience

  • Essential that you speak Armenian and English (additional languages an asset) given this role is placed within the Armenian community.
  • Experience of dealing directly with the public and/or a customer care setting.
  • Experience in dealing with people with multiple needs; demonstrate empathy and be able to work with people with challenging behaviours and know how to signpost them to relevant support services if necessary.
  • Great communication skills, spoken and written, and experience of working effectively with others as part of a team.
  • An understanding of how isolation, and the difficulties to health and well-being have affected the Armenian community since the start of the pandemic.
  • The ability to support the empowerment of individuals to make positive change, as well develop new coping skills.
  • Ability to write records of visits and simple data analysis.
  • Computer literate and can use Microsoft Word and email.
  • Must be a car owner and hold a valid driving licence.


Additionally, as you will be working with the most vulnerable members of our community you will need to have:

  • A comprehensive understanding and adherence to equality and diversity legislation and how it is applied in all aspects of the role.
  • An understanding of safeguarding and how to take appropriate action to support vulnerable adults who are at risk.
  • An understanding of the importance of confidentiality, but also know when it is appropriate to report incidences where the safety of the individual, an organisation, or yourself is, or could potentially be compromised.
  • Excellent timekeeping and attendance to support the building of trusted relationships with our community.


Measures of Success/Key Performance Indicators

  • The number of visits conducted.
  • The number of people supported
  • Positive feedback from community members/service users.

It is a requirement that an enhanced DBS disclosure check will be undertaken for the successful candidate. 


Closing date for applications: 5 March 2021

Interview and assessments: 10 March 2021


To apply please request an application form by writing to:,uk