The following text is also available in Armenian. The CAIA’s Health & Care Support Worker, Scarlet Sarksan can help Armenians and those connected to them living in the boroughs of Ealing and Hounslow in the following ways:

Home Visits

We can Arrange home/hospital visits to discuss your health and care needs and offer advice.  We provide this service to those who are too sick or frail to travel or if you have restrictions in that you are caring for someone in your home and are unable to leave.  Please telephone us and request a visit.

Advice Surgeries

You can obtain health and care information at Hayashen. Please call us to book an appointment prior to your visit.  You can help us use this service effectively by informing us if you are running late or unable to make an appointment as we can offer the service to someone else

Help with Access

We offer support to help you access statutory health and care provision from the NHS and others which include:

  • Link up with your GP, dentist, optician, district nurse, clinic, chiropodist, hospitals, social workers and any other health/care professional, so that problems are identified early and addressed.
  • Help you register or change your GP
  • Arranging interpretations for your GP/hospital or other appointments
  • Deal with problems of transport to and from hospital or other appointments and helping you to apply for taxi card/Dial a Ride/blue badge registration, etc
  • Help you register as disabled with social services and make referrals to other community groups for support.
  • Assist with housing and welfare benefit entitlements through referrals/signposting DWP home visiting scheme.
  • Provide information regarding services for carers.

Advocacy

  • We can provide confidential advocacy support by assessing needs and contacting health professionals about any specific health/care needs.
  • We can submit complaints about health and care¬†services on a confidential basis. This includes helping individuals write letters, make telephone calls or speaking on your behalf with your consent.

Health Promotion

We can arrange attendance and participation in health promotional workshops/well-being events held at Hayashen Elders Club to improve your knowledge of looking after yourself and people you care for.

Other Procedures

In order to provide the above services efficiently for your benefit we recommend you observe the following rules and regulations. Please read this carefully and co-operate with us to carry it out.  In order to provide the above services efficiently for your benefit Please read the following rules and regulations and co-operate with us to ensure we can support you.

  • Clients must provide any relevant information or requested documentation¬†associated with¬†their¬†enquiry upon request.
  • Clients are responsible for notifying the Health & Care Support Officer of any changes in circumstance; change of address/telephone number, GP or particular illness, etc.
  • The Health & Care Support Officer will initially assess and diagnose your needs and after that recommend a course of action, which she will undertake only after receiving your approval and authorisation. ¬†In the event that you instruct her to work on your behalf she will only do so in consultation with you to avoid any misunderstanding. If you do not co-operate with the Health & Care Support Officer honestly and diligently, we reserve the right to refuse any further assistance. Lack of cooperation includes but is not limited to, breaking our rules of confidentiality, use of abusive language, endangering or threatening the safety of CAIA staff.
  • Clients who require specific facilities such as interpretation/transport/home visit should notify the office at least 48 hours in advance.

Your Support

As a registered charity we would appreciate you supporting us by becoming a member of the CAIA to enable us to continue to support you and other Armenians in the UK.  Please click here for more information.  We are also grateful for all those that have used our service and written letters of satisfaction.

 

Complaints

Should you for any reason be unhappy with our service you can complain in the following way:

Stage 1:
Send full details in writing of your complaint with as much supporting information to CAIA Chief Executive Officer .  Upon receipt of your letter a detailed investigation of your complaint will take place and you will be responded to within 10 working days of receipt of your communication. If you are unable to put the complaint in writing, the CEO can make an appointment via telephone or in person to write down the facts of the complaint for review.

Stage 2: 
If you have not received a satisfactory response to your complaint you may request in writing that the matter be referred to the Management Committee of CAIA who will respond to you directly.

Please ensure you include a telephone number and address where we can contact you.

The Management Committee will endeavour to respond to your complaint within 10 working days. If a detailed response cannot be given, an acknowledgement will be sent indicating when a full reply can be expected.

Confidentiality

The CAIA provides FREE, confidential and independent information and advice. All services users/clients are advised to respect these aims.

Upcoming Events

See the upcoming Advisory Service Events.