Throughout the week CAIA provides vital advisory and information services in accordance with the Advice Quality Standard (AQS) for Housing with Casework, Welfare Benefits with Casework, Immigration Casework Level 1 for disadvantaged Armenians and those connected to them, be they refugees or newly arrived migrants or those experiencing problems with housing or subsisting on low income.
During 2015/16, almost 600 people benefited from the service which enabled reductions in poverty, improved economic circumstances and increased resilience to cope with daily challenges. They were born in over 20 countries with the majority as residents of London Borough of Ealing (268), followed by Hounslow, Hammersmith & Fulham, Brent, Kensington & Chelsea, Hillingdon, Harrow, Newham, Barking & Dagenham and others further afield.

In 2015/16 a total of 2687 instances of advice and interventions were provided which resulted in various improvements of living standards and integration of disadvantaged Armenians into mainstream society by increased access to statutory/public services, increased awareness about their rights and self-reliance to live and manage independently in UK. This is reflected in 100% positive feedback we have received via formal questionnaires from service users during the year.

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